Your privacy is our priority at bdjk

Section 1

bdjk ("we", "our", or "platform") operates a trusted online betting and casino platform for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect about you when you use the bdjk website, services, or any related platforms, how that information is used, with whom it may be shared, and what steps we take to protect your data.

This Policy supplements bdjk's Terms and Conditions and should be read together with them. By using our services, you are considered to have consented to the data processing practices described in this Privacy Policy. If you do not agree with any provision of this Policy, please refrain from using our platform.

This Policy applies only to individuals aged 21 or older. bdjk does not knowingly collect personal information from minors.

Section 2

bdjk collects your information in various ways. The types of information listed below may be collected and processed by us:

2.1 Information You Provide Directly

When you create or log in to an account on our platform, use our services, or contact our support team, you provide certain information yourself. This may include:

• Full name and date of birth
• Mobile phone number and email address
• Mobile banking account details (bKash, Nagad, or Rocket) — for transaction processing only
• Government-issued ID information for identity verification (where applicable)
• Content of communications with support
• Your set preferences and settings

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2.2 Automatically Collected Information

When you visit or use the bdjk platform, certain technical information is collected automatically:

• Internet Protocol (IP) address and device identifier
• Browser type and version, operating system
• Activity logs on the platform — which pages you visited, when, and for how long
• Information collected through cookies and similar tracking technologies
• Gaming and betting activity records
• Financial transaction details and history

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2.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as identity verification service providers or payment processing partners. This collection is always conducted in accordance with applicable laws and regulations.

Section 3

bdjk uses collected information for the following purposes. Only the minimum necessary data is processed for each purpose:

3.1 Operating and Delivering Services

• Creating, verifying, and managing your account
• Processing betting, gaming, and financial transactions
• Completing deposits and withdrawals via bKash, Nagad, and Rocket
• Providing customer support 24/7 through live chat and email
• Resolving technical issues and improving platform quality

3.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Conducting necessary verification processes to prevent money laundering
• Keeping the platform protected from access by minors
• Ensuring user protection in accordance with our Responsible Gaming Policy
• Meeting applicable legal obligations

3.3 Communication and Improvement

• Sending important notifications related to your account or transactions
• Personalizing and improving the user experience
• Sending relevant promotional information based on your consent
• Analyzing and improving platform services and functionality

Section 4

bdjk does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Providers

To operate our services, we engage trusted third parties such as payment processing infrastructure (bKash, Nagad, Rocket integrations), technology providers, and gaming software suppliers. These parties may only process data in accordance with our instructions and under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose your information in response to applicable law, a court order, or a legitimate request from a competent authority. Such disclosure is always carried out within the limits of applicable law, and you will be notified where possible.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred. However, we will notify you appropriately before any such change and will ensure that the standards set out in this Policy are maintained.

4.4 With Your Consent

Outside the circumstances described above, we will obtain your explicit consent before sharing your information for any other purpose.

Section 5

bdjk uses cookies and similar technologies to improve platform functionality and personalize your experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform. Used to maintain login sessions and ensure security.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage patterns in order to improve services.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. Please note that rejecting certain cookies may limit some platform functionality. Essential cookies cannot be disabled, as they are fundamentally necessary for operating the service.

Section 6

bdjk takes industry-standard technical and organizational measures to ensure the security of your personal information. The key components of our security framework are:

• SSL Encryption: All data transmissions are secured through SSL/TLS encryption.
• Data Encryption: Sensitive stored information is kept in encrypted form.
• Access Controls: Only authorized personnel may access data on a need-to-know basis.
• Regular Security Assessments: Platform security is regularly reviewed and tested.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.
• Secure Payment Gateway: Connected with the native security protocols of bKash, Nagad, and Rocket.

While we always strive to ensure the highest level of security for your information, no transmission or storage of data over the internet can be guaranteed to be completely secure. It is your responsibility to keep your account password confidential and to remain vigilant about unauthorized access.

Section 7

bdjk retains your personal information for as long as it is necessary to provide services, or for the duration required by applicable legal obligations. Retention periods for specific types of information are as follows:

• Active account information: Fully retained for the duration the account remains active.
• Financial transaction records: Retained for the period required to meet legal and regulatory obligations.
• After account closure: Some information may be retained for a defined period after an account is closed or deactivated, for legal reasons.
• Marketing data: Deleted immediately upon withdrawal of your consent at any time.

Once the necessary retention period has passed or there is no longer a legal basis, we securely delete or anonymize your information.

Section 9

bdjk's services are intended for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.

We conduct an age verification process at the time of account registration. If we ever become aware that a minor has provided us with their information, that information will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on our platform, please notify us at [email protected].

Section 10

The bdjk platform may contain links to third-party services. These third-party websites or applications have their own privacy policies, and bdjk is not responsible for their methods of collecting and using information.

You are advised to always read the privacy policy of any service before leaving our platform. Our payment partners bKash, Nagad, and Rocket have their own privacy policies that apply to their respective platforms.

Section 11

bdjk may update this privacy policy from time to time. If any significant changes are made to the policy, we will update the "Last Updated" date at the top of this page and, where applicable, notify you through your contact details.

Continuing to use the platform after this policy has been updated will be considered your acceptance of the new policy. You are therefore advised to visit this page regularly.

If you wish to learn about previous versions of this policy, please contact us at [email protected].

Section 12

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Support Languages: Bengali and English

We will try to respond as quickly as possible after receiving your request. For complex matters, we will keep you informed of the progress. If your complaint is not resolved to your satisfaction, you may seek legal remedies available under applicable law.